Job Description

Job Title: Host

About Us:

Fleur’s is a soon-to-open upscale casual French restaurant focused on thoughtful cooking, a respectful team culture, and high standards across every part of the operation. We believe that exceptional service begins at the front door, and we're looking for a Host who will set the tone for a memorable dining experience.

Job Summary:

We’re seeking a friendly, organized, and professional Host to be the first point of contact for our guests. This role is essential for creating a welcoming atmosphere and ensuring smooth operation in the dining room. You'll manage reservations, greet and seat guests, and support the front-of-house team to maintain efficient service.

Responsibilities:

• Warmly welcome guests upon arrival and bid them farewell upon departure
• Efficiently manage the reservation system and walk-in guest flow 
• Accurately quote wait times and manage guest expectations
• Escort guests to their tables, present menus, and inform them of their server
• Answer phone calls, take reservations, and answer guest inquiries
• Maintain cleanliness and organization of the host stand, waiting area, and restrooms
• Assist in the expediting of table turns as needed
• Communicate effectively and constantly with FOH & BOH management and FOH team members
• Help maintain overall dining room ambiance and guest comfort
• Handle guest concerns or complaints with professionalism and escalate to management when necessary
• Manage coat check, and secure / manage checked items as needed

Qualifications:

• Prior experience as a Host in a restaurant setting is preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work efficiently in a fast-paced environment and handle multiple tasks
• A positive and enthusiastic attitude with a genuine passion for hospitality
• Professional appearance and demeanor
• Ability to stand for long periods and lift up to 25 pounds
• A team player with a willingness to assist colleagues as needed
• Punctual and dependable

What We Offer:

• A respectful, team-oriented front-of-house environment
• Consistent hours and a clear structure
• Opportunities to grow into other front-of-house positions for those interested
• Healthcare benefits and paid vacation
• Competitive hourly pay and daily staff meal included

We’re looking for someone who understands that the first impression is key to a great dining experience—and who wants to be part of a tight-knit, professional team.

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